This Privacy Policy describes how Jian Yuan Ooi (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit or use calmspacejy.com (“the Website”). We are committed to protecting your privacy and complying with the Personal Data Protection Act 2012 of Singapore (“PDPA”) and other applicable data protection laws.
By using the Website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Website.
We may collect the following types of personal information from you:
(a) Contact Information: Your name, e-mail address, and contact number when you submit enquiries through contact forms, subscribe to our newsletter, or register for our services;
(b) Payment Information: When you purchase products or services through the Website, we collect payment information necessary to process your transaction. Payment processing is handled by our third-party payment processor, Stripe. We do not store your complete payment card details on our servers;
(c) Usage Information: Information about how you use the Website, including your IP address, browser type, device information, pages visited, and the date and time of your visit;
(d) Communications: Records of correspondence when you contact us or interact with our services.
We collect personal information through the following methods:
(a) Direct Interactions: When you voluntarily provide information by filling out forms on the Website, subscribing to our newsletter, purchasing products or services, or contacting us;
(b) Automated Technologies: We may automatically collect certain information when you visit the Website through server logs and similar technologies;
(c) Third Parties: We may receive information about you from third-party service providers who assist us in operating the Website and processing payments.
Currently, we do not use cookies or similar tracking technologies on the Website. We do not use analytics tools such as Google Analytics. If we decide to implement cookies or tracking technologies in the future, we will update this Privacy Policy and provide you with appropriate notice and choice.
We use your personal information for the following purposes:
(a) To provide and maintain the Website and our services;
(b) To process transactions and deliver products or services you have purchased;
(c) To send you newsletters, marketing communications, and promotional materials if you have opted in to receive them;
(d) To respond to your enquiries, requests, and provide customer support;
(e) To improve the Website and develop new features and services;
(f) To detect, prevent, and address technical issues, fraud, or security concerns;
(g) To comply with legal obligations and enforce our Terms of Use.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may disclose your personal information in the following circumstances:
(a) Service Providers: We may share your information with trusted third-party service providers who assist us in operating the Website, processing payments (such as Stripe), or providing mailing list services. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed;
(b) Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or government agency;
(c) Business Transfers: In the event of a merger, acquisition, reorganisation, or sale of assets, your personal information may be transferred to the acquiring entity;
(d) Protection of Rights: We may disclose your information to protect and defend our rights, property, or safety, or the rights, property, or safety of others.
Your personal information is stored on dedicated servers located in the United States of America, which are operated by our web hosting provider. By using the Website, you consent to the transfer of your personal information to the United States. We take reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy and applicable data protection laws.
Please note that the United States may have data protection laws that differ from those in Singapore. However, we are committed to protecting your personal information regardless of where it is processed or stored.
We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. These measures include secure servers, encryption of sensitive data during transmission, and access controls.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any passwords or account credentials you use to access the Website.
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Once the original purpose for collection is fulfilled and retention is no longer necessary for legal or business purposes, we will securely delete or anonymise your personal information.
The specific retention period depends on the nature of the information and the purposes for which it is processed. For example, transaction records may be retained for a longer period to comply with tax and accounting regulations.
Under the Personal Data Protection Act 2012 of Singapore, you have certain rights regarding your personal information, including:
(a) Right to Access: You have the right to request access to the personal information we hold about you;
(b) Right to Correction: You have the right to request correction of any inaccurate or incomplete personal information we hold about you;
(c) Right to Withdraw Consent: You have the right to withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions;
(d) Right to Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format, where technically feasible.
To exercise any of these rights, please contact us at hello@calmspacejy.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. Please note that we may require verification of your identity before processing your request.
If you have opted in to receive marketing communications from us, such as newsletters or promotional e-mails, you may opt out at any time by:
(a) Clicking the ‘unsubscribe’ link included in the footer of our marketing e-mails; or
(b) Contacting us at hello@calmspacejy.com with your request to unsubscribe.
Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your transactions, account, or our ongoing business relationship.
The Website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
The Website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information as soon as possible. If you believe we have collected information from a child under 18, please contact us at hello@calmspacejy.com.
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on the Website. We will indicate the date of the last update at the top of this Privacy Policy. Your continued use of the Website after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us at:
E-mail: hello@calmspacejy.com
Website: calmspacejy.com
We will make reasonable efforts to respond to your enquiry or request within 30 days.
This Privacy Policy is governed by and construed in accordance with the laws of Singapore. Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Singapore.
By using the Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.